Why is my data not present within Xero?

The following are potential reason why you have a missing invoice within your Xero account.

1. You have a voided or deleted invoice within Xero that has the same reference to be used
2. A tax rate within the Lightspeed sale was not present within the ilglu settings and it failed to be added into Xero.
3. You have a transitory transaction and you left the field empty within the ilglu settings

The following are action to be done to solve the issue, respectively of the potential reasons

1. Check if you have a voided or deleted invoice with the same reference. If you do contact our support to update the same when sending the invoice. 
   1. Make sure to communicate your business Name, the date missing, the integration type (e.g. lightspeed K Series to Xero) and that you have a voided or deleted invoice with the same reference
2. Go to your ilglu account and go to your integration's edit. Find the tax rate section and make sure that all your potential lightspeed tax rates are mapped to the appropriate xero account

   1. You need to have a minimum of tax rates 18% and 0%

      

3. Go to your ilglu account and go to your integration's edit. Find the Transitory transactions Account Code (tables left open overnight) and select an account code from the dropdown