Multi table reservations not linking tables in lightspeed K Series

If a reservation is made for multiple tables but when the reservation is seated there is only 1 table opened on lightspeed K Series check the following

  • Device assigned to open reservations orders
    • Go to Lightspeed K Series -> Integrations -> reservations

    • Find ilglu Reservations and press more details


    • Scroll down and find the text "Assign devices to open reservations orders"
      • Make sure your ipads are selected to receive reservations
    • Your settings should then automatically be saved.
    • Refresh your ipad and try again

If the issue is still not solved please send an email to help@ilglu.com with the following details

  • Location name on ilglu
  • Location name on lightspeed
  • Screenshot of the "Assign devices to open reservations orders" section
  • Screenshot of the connected devices
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