Ilglu x Shipday Troubleshooting
Common Issues
Orders Not Appearing in Shipday
- Verify your API key is correct
- Check that the integration is active
- Ensure your business information is complete
Delivery Address Issues
- Verify address format in your business settings
- Check that coordinates are properly set
- Ensure delivery zones are configured in Shipday
API Key Errors
- Regenerate your API key in Shipday
- Update the key in your ILGLU integration settings
- Contact Shipday support if issues persist
Webhook Issues
- Verify webhook URL is accessible
- Check that Shipday can reach your webhook endpoint
- Review webhook processing logs
Getting Help
- Check Integration Status: Verify the integration is active and connected
- Review Error Logs: Check for specific error messages in your dashboard
- Test with Sample Order: Create a test order to isolate the issue
- Contact Support: Reach out to ILGLU support for integration issues
Best Practices
Setup Recommendations
- Complete Business Profile: Fill in all business information fields
- Test Thoroughly: Use testing mode before going live
- Monitor Initially: Keep a close eye on orders during the first few days
- Train Staff: Ensure your team knows how to use the integration
Operational Tips
- Regular Monitoring: Check your Shipday dashboard regularly for delivery status
- Address Accuracy: Keep delivery addresses up to date
- Order Verification: Verify orders appear in Shipday after creation
- Status Monitoring: Monitor order status synchronization
Integration Maintenance
- API Key Security: Keep your API key secure and rotate it periodically
- Business Updates: Update business information when details change
- Carrier Preferences: Adjust carrier settings based on performance
- Testing: Periodically test the integration to ensure it's working properly
What We Handle
- Order data conversion and transfer
- API communication with Shipday
- Status synchronization
- Webhook processing
- Basic configuration management
What Shipday Handles
- Driver assignment and management
- Real-time delivery tracking
- Customer notifications
- Route optimization
- Multi-carrier integration
- Delivery zone management
- Analytics and reporting
Support Resources
Documentation
- ILGLU Help Center: Integration setup and troubleshooting
- Shipday Documentation: API reference and platform features
- This Guide: User setup and configuration
Contact Information
- ILGLU Support: For integration and platform issues
- Shipday Support: For delivery platform and API issues