Troubleshooting issues with Cashmatic
- Network Check:
- Ensure that both the Cashmatic and the iPad are connected to the same network. This is essential for them to communicate effectively.
- IP Address Verification:
- Check that the IP address listed in ilglu corresponds with the device. This step is necessary to confirm the connection setup.
- Backoffice Access:
- From the iPad, open Safari and enter the Cashmatic’s IP address. Ensure you can log in to verify connectivity. This tests if the iPad can reach the Cashmatic.
- Credential Check:
- Make sure that the login credentials on ilglu are current and functional. Incorrect login details often cause connectivity issues.
- Certificate Installation:
- Verify that the necessary certificate is installed on the iPad to facilitate secure communication with the Cashmatic.
- Local Network Settings:
- Check the local network settings on the iPad. Make sure that access is enabled. You can find this in the app settings on the iPad.
- Software Updates:
- Check for any available updates for the Cashmatic and install them. Updated software often fixes compatibility and performance problems.
- Restart Devices:
- If issues persist after the above steps, restart the internet router, the Cashmatic, and the iPad. This can clear temporary glitches and refresh connections.
By following these steps, you should be able to resolve most issues with the Cashmatic. If you continue to experience problems, further support may be required.