Issues with Ilglu x Lightspeed K Series

Reservations

Make sure you know how to utilise the reservations from the POS using the document: Lightspeed K Series Managing reservations at the POS

1. Reservation not showing on Lightspeed K Series
   1. Go to Lightspeed K Series backoffice
   2. Confirm reservation connection is present:

      1. From the side menu click Integrations -> Reservations

         

         
         
      2. Do you see "ilglu Reservations"?

         • 

         1. Yes – Check the settings by pressing more details. Understanding the Lightspeed K Series reservation settings
         2. No – you need to activate reservations. Follow the guide: Ilglu x Lightspeed K Series setup Guide
   3. Check reservation status:

      1. From the side menu click Integration activity -> Synced reservations

         

         
         
      2. Do you see your reservation?
         1. No - contact ilglu support (help@ilglu.com) with the location name on ilglu and business location id in lightspeed

         2. Yes - Find the reservation with the problem. You will see the status including opened, pending and unsuccessful. If the reservation status is unsuccessful, open it and you will see the issue. You can view common reasons for unsuccessful recipient reservations from Common Reasons for Reservation Failure. If none of the reasons apply to you, reach out to lightspeed k series customer service. Failed Reservations Email Template

            

   4. Reservations are present and successful on lightspeed K Series backoffice but not visible from ipad.
      1. Check both the upcoming and current reservations tab
      2. Contact Lightspeed K Series support Email Template Web extension issues Email Template

Common Reasons for Reservation Failure

1. No active iPad was connected with the internet and on the Lightspeed K Series app for some time
2. There are 2 active devices. Useful links:
   1. Lightspeed K Series about POS devices
   2. Lightspeed K Series Managing POS devices

Lightspeed K Series email templates

Should be sent to: help@ilglu.com and your Lightspeed support contact

Reservations not showing on web extension Email Template

Make sure to provide videos or screenshot of the web extension not working

Subject: Reservations Not Visible in Lightspeed Web Extension at {locationID}

Dear Lightspeed Support Team,
I am contacting you regarding an issue with reservation visibility in the Lightspeed web extension.

 

  
Lightspeed Business Location ID: {Lightspeed Business Location ID}
 
Although the reservation is present in the back office, it is not visible in the Lightspeed web extension. Could you please look into this and assist in resolving the issue?
Thank you for your assistance!
Best regards,
[Your Name]
[Your Contact Information]

System failure for reservations pushed to Lightspeed K Series Email Template

If all reservations have this issue replace the reservation id with "all". The reservation ID is retrieved from the reservation when the details are opened.

Subject: Reservation System Error - {Reservation ID} at {Lightspeed Business Location ID}

Dear Lightspeed Support Team,
I am reaching out regarding an error that occurred when pushing a reservation from ilglu to Lightspeed K Series.


 

  
Reservation ID: {reservationID}
  
Lightspeed Business Location ID: {lightspeed business location id}
 
The reservation is not being properly synced with Lightspeed K Series. Could you please investigate and assist in resolving this issue?
Thank you for your help!
Best regards,
[Your Name]
[Your Contact Information]